Privacy Policy
At Nutrilife Thailand, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, services, and products. We encourage you to read this policy carefully to understand our practices regarding your information.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identification Information: This includes your name, email address, phone number, and postal address when you register for an account, subscribe to our newsletter, fill out a contact form, or book a consultation.
- Health and Wellness Data: For personalized meal plans and coaching, we may collect information about your dietary preferences, health goals, activity levels, and certain medical conditions. This sensitive data is collected only with your explicit consent and is treated with the utmost confidentiality.
- Payment Information: When you make a purchase, we collect necessary payment details, such as credit card numbers and billing addresses. This information is processed securely by third-party payment processors, and we do not store full payment card details on our servers.
- Technical Data: We automatically collect information about your device and how you interact with our website, including your IP address, browser type, operating system, referral sources, pages viewed, and the duration of your visit. This helps us analyze website traffic and improve user experience.
- Communication Data: Records of your communications with us, including emails, chat messages, and phone calls.
How We Use Your Information
Your information is utilized for several key purposes to enhance your experience and deliver our services effectively:
- Service Provision: To deliver the personalized meal plans, weight management programs, sports nutrition advice, and health & wellness coaching you request.
- Communication: To respond to your inquiries, provide customer support, send important updates about our services, and deliver newsletters or promotional materials if you have opted in.
- Personalization: To tailor our content, services, and marketing communications to your specific interests and needs.
- Improvement: To analyze website usage, perform research and analytics, and continuously improve our website, products, and services.
- Security: To maintain the security and integrity of our website, prevent fraud, and enforce our terms and conditions.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
We process your personal data based on legitimate interests, contractual necessity, or your explicit consent, depending on the specific context of data collection.
Data Sharing and Disclosure
Nutrilife Thailand takes your privacy seriously. We do not sell, rent, or trade your personal information to third parties. However, we may share your information in limited circumstances:
Service Providers
We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, email service providers, analytics providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). This includes complying with GDPR and CCPA regulations where applicable to our operations or your location.
Business Transfers
In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
Data Security and Retention
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:
- Encryption: All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
- Access Controls: We restrict access to your personal data to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
- Regular Audits: Our systems are regularly scanned for security vulnerabilities and weaknesses to ensure the highest level of protection.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include:
Right to Access
You have the right to request access to the personal data we hold about you and to receive a copy of that information.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal data we have about you.
Right to Erasure
You have the right to request the deletion of your personal data under certain circumstances.
Right to Restrict Processing
You can request that we restrict the processing of your personal data in certain situations.
Right to Data Portability
You may have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes or certain other processing activities.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
Cookie Policy
Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device when you visit a website.
- Essential Cookies: These are strictly necessary for the operation of our website, enabling core functionalities like security, network management, and accessibility.
- Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
- Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more detailed information, please visit our dedicated Cookie Policy page.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
Last updated: October 26, 2023
Contact Us for Privacy Concerns
If you have any questions or concerns about this Privacy Policy, our data handling practices, or if you wish to exercise your data protection rights, please do not hesitate to contact us. We are here to help.